Delivery & Pick-Up
Customer Pick-Up
Avoid delivery charges and scheduling conflicts by picking up your order at our warehouse. Select "Pick-Up From Warehouse" during checkout and we'll contact you within 48 hours of placing your order to schedule your pick-up (if your items are in stock). For your own security, please bring your receipt and photo ID to the warehouse when you pick up your items on the scheduled date. Please anticipate a short wait of up to 30 minutes while your furniture is being processed for pick up.
When you arrive at our warehouse please inspect your merchandise prior to signing. Note that you will be responsible to bring back any merchandise for warranty or replacement. Our team will be available to help you load your merchandise, but we will not be responsible for securing any items or damage to the merchandise or vehicle. Please provide your own tie downs. All items are unassembled and in its original factory packaging unless pick up with assembly is selected at checkout. Please note that we are not able to assemble beds for pick up.
Merchandise not taken within 30 days after fully filling will incur a non-refundable holding fee of $25 per piece per month for a maximum of 6 months, and must be paid in full to be held.
Oahu Warehouse Address:
4336 Mala'ai Street
Honolulu, HI 96818
Warehouse Hours:
Mon, Thurs, Fri, Sat
8:00am-4:30pm
Closed Sun, Tues, Wed
Delivery Scheduling
Full Service Home Delivery is scheduled by appointment. If all of your items are in stock and ready to be delivered, we will schedule your delivery with you in store or contact you within 48 hours of placing an online order to schedule your delivery. In these situations, delivery can typically be scheduled within 3-7 days of your purchase. If some or all of your items are not yet available for delivery, we will contact you within 48 hours of placing your order with next steps and will schedule your delivery once all items are ready to be delivered.
You will again be contacted by our delivery partner 2 days prior to your scheduled delivery date with an approximate delivery time frame. Contact will first be attempted by text message. If they do not receive a confirmation response from you, they will then contact you by email. If they do not receive a confirmation response from you, they will finally contact you by automated phone calls. If you are unable to be home on your scheduled delivery day, please email us at info@cswo.com as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. Deliveries rescheduled within 48 hours of a confirmed delivery appointment, including if you are not home at your scheduled delivery time, are subject to a $10 per piece non-refundable rescheduling fee. If you are not home when the delivery truck arrives, your delivery may be rescheduled and a re-delivery charge will be assessed. Please arrange for someone (18 years or older) to be home for delivery. If no one is at home, our delivery partner will proceed to the next scheduled delivery and you may be subject to an additional delivery charge. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
C. S. Wo & Sons Hawaii Quicktips
Before your furniture arrives, it is highly recommended that you take the extra step to protect your floor or carpet. There are many alternatives available and depending on your home, you may need area rugs, felt pads, plastic cups, or other protection for your floor. If you are moving furniture, always lift and move. Never push or pull as dragging may result in damage to your floors or carpet.
Home Delivery
Prior To Delivery:
- Our delivery office will call you 2 days prior to your delivery date to give you the approximate delivery time frame. You can also call our delivery office to check.
- If you are unable to be home on your scheduled delivery day, please call the delivery office as soon as possible to reschedule. We need 2 days notice to reschedule for the next available delivery day. If you are not home when the delivery truck arrives, your delivery will be rescheduled and a re-delivery charge will be assessed.
- Please confirm your address and phone numbers on your invoice.
- Prepare the area and create a clear path to where your merchandise is going.
- Measure your elevator door and doorway to make sure they can accomodate your furniture.
- Arrange for someone (18 years or older) to be home for delivery. If no one is at home, our team will move on to the next delivery and you may be subject to an additional delivery charge.
- Reserve your elevator. Failure to do so will result in rescheduling and an additional delivery charge.
- For safety, inform your home furnishings consultant of any hazardous conditions or unusual circumstances (i.e. narrow entry, hallways, & steep driveway).
Delivery Team Will Perform the Following:
- Place your furniture where you want it.
- Remove plastic coverings from upholstered pieces, mattresses, & boxsprings.
- Remove straps which secure sleeper sofa mechanisms.
- Set up dining room table with leaves in, if you wish.
- Set glass shelves in hutch and curio units.
- Set up bed frames and place mattresses on frame.
- Attach mirrors to dressers, but not to walls.
- Set up hutch and buffet units, wall units, and curio cabinets.
- Carry your furniture up a maximum of three flights of stairs, if there is no elevator.
- Remove all packaging materials from your property.
Customer Pick-Up
Prior to Pick-Up:
- Please anticipate a short wait of up to 30 minutes while your furniture is being processed for pick-up.
- Please inspect your merchandise prior to signing.
- You will be responsible to bring back any merchandise for warranty or replacement.
- Please provide your own tie downs.
- Help will be available to load your merchandise but we will not be responsible for securing any items or damage to the merchandise or vehicle.
- All items are unassembled and in its original factory packaging.